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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-04-2020 07:00 AM

HP Recommended
Product: Probook 450 G7, Probook 650 G2
Operating System: Microsoft Windows 10 (64-bit)

Just received 2 HP Probook 450 G7 units with 2 MS BlueTooth mouses.

Loaded MS Win 10 Pro 64 bit, 2004 update and all HP BIOS and other updates.

On on of the Probook 450 units, the Bluetooth mouses are both detected quickly with Bluetooth Swift Pair.

On the other Probook 450 unit and on the Probook 650 unit neither MS mouse is detected either with Swift Pair or with standard Bluetooth pairing techniques.  No error or other messages are seen on either laptop.

Swift Pair is enabled in the Win 10 Settings | Devices area on both laptops.

Any ideas, drivers, downloads that might get the these Bluetooth mouses to work on the Probooks?

Thanx for your help with this.

CB

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