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‎08-15-2020 05:55 PM - last edited on ‎08-15-2020 06:12 PM by

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

My system unable to detect the Bluetooth devices. please help me on this issue to resolve and find below the product details.

 

HP Notebook,

Model: 15ay542tu

Product number: 1AC81PA#ACJ

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2020 06:25 PM

HP Recommended

@Gnanavel02 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c05366604

 

It came with  FreeDOS 1.2.

 

  • Did you install Windows 10 yourself ?
  • Did you install all required drivers ?

You need driver for Bluetooth otherwise it won't work. Your machine has

 

   Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter part #  855106-855

 

You need to install the following driver

 

             https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-15-2020 06:25 PM

HP Recommended

@Gnanavel02 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c05366604

 

It came with  FreeDOS 1.2.

 

  • Did you install Windows 10 yourself ?
  • Did you install all required drivers ?

You need driver for Bluetooth otherwise it won't work. Your machine has

 

   Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter part #  855106-855

 

You need to install the following driver

 

             https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-16-2020 01:38 AM

HP Recommended

Hi Banhien,

 

Thanks for your help, it's now working i'm able to pair my devices.

 

Thanks,

Gnanavel

Was this reply helpful? Yes No
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