Bluetooth adapter 1.10.1061.3021

[Bookie702]

The hp os does not mitigate my Bluetooth adapter in my hp envy with windows 11 24h2. Is

[Hawks_Eye]

Hi @Bookie702,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Let me help you to resolve the bluetooth issue with your computer.

Here are a few steps that should help resolve the issue:

1) Run the Bluetooth troubleshooter
Select the Start  button, then select Settings  > Update & Security  > Troubleshoot . Under Find and fix other problems, select Bluetooth, select Run the troubleshooter, and follow the instructions.

2) Uninstall the Bluetooth adapter in Device Manager

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try uninstalling the Bluetooth adapter, shutting down your PC, and triggering an automatic driver reinstall:

1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results.
2. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.
3. Select the Start  button, then select Power  > Shut down.
4. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.
5. If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes.

If the issue persists, update the wireless card and BIOS drivers from the HP website: click here to find and install the same.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[Bookie702]

I tried all you suggested. The adapter allows a connection and then disconnects after a few seconds. it is consistent in allowing a connection and disconnecting after a few seconds.

[Hawks_Eye]

Hi @Bookie702  

Thanks for troubleshooting.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye