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HP Recommended
HP 15 AC-082TX
Microsoft Windows 10 (64-bit)

Hello, I have been using my laptop since December 2015, and I haven't found any issue yet. Till recently I found that when wifi is connected I am not able to hear through my Wireless Bluetooth Headphones even though it shows connected. And when I disconnect my wifi I can hear the sound clearly. I am not sure whether this is a hardware or software issue. Please suggest any possible solution for this.

1 REPLY 1
HP Recommended

@Soundane

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Check the device status and settings, and then test for an audio signal in Windows sound settings.

  1. In Windows, search for and open Control Panel.

  2. Click Hardware and Sound, and then click Manage audio devices.

  3. Click the Recording tab and note the status of each device.

    note:Available devices differ depending on the computer model and what is currently connected.
    1. Microphone port is working and set as Default

    2. Line In device is working

    3. Digital In (S/PDIF port) is working

    4. Stereo Mix (Software mixer) is disabled

    • If multiple microphones or line-in devices are available, select the device you want to use, and then click Set Default.

    • If the device contains a small circle with an arrow pointing down, the device is disabled. Right-click the device, and then select Enable.

  4. Click the device name, click Properties, and then click the Levels tab.

    Image of Microphone Properties window with Levels tab highlighted

  5. Adjust the level slider to 75.

  6. Look for any muted icons , and then click the icon to unmute the device.

  7. If Microphone Boost is available, adjust to +20.0 dB, and then click OK.

Hope this helps! Keep me posted for further assistance.
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