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Karan_35
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Bluetooth connectivity Issue

HP Recommended
HP ENVY x360 Convertible 13-ag0xxx
Microsoft Windows 10 (64-bit)

Hey there, 

 

From last 3 months , I have been facing issues with my Bluetooth. The audio device gets connected without any issues but after some time ( 15- 25 mins) the Bluetooth starts behaving weird. The device gets disconnected but it shows connected on the Bluetooth settings menu( Attached Screenshot). Screenshot (7).pngI have to manually reconnect the device for about 3 times until it gets fixed for 20 minutes. I contacted HP support and they performed a recovery, reset and driver Re-Install, but nothing has changed. There was an engineer visit to inspect the machine and he said he hasn't seen such issue before , he told me to wait for HP to push driver updates. Is this really the issue here(Bad Drivers) or is something else wrong with my machine?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Karan_35

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If the Bluetooth driver for your device is out of date, you might experience connectivity issues.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance

  2. Right-click your Bluetooth device, and then select Update driver.

  3. On the Update Drivers screen, click Search automatically for updated driver software.

    • If an update is not available, continue to the next step.

    • If an update is available, update the driver, and then try to pair.

If the issue persists, follow next steps.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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