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Bluetooth devices can't be found

Pavilion
Microsoft Windows 10 (64-bit)

Hey guys

 

I want to connect my JBL bluetooth-speaker with my laptop but it doesn't find any devices.

The drivers are up-to-date but in the advanced settings a box isnt crossed: "bluetooth-devices can find this PC".

If I want to cross that box I get next message:

bluetooth.PNG

in english:

"there is a mistake with saving the settings. This bluetooth-device is possibly not connected.

The next settings are nog saved:

Detection-settings"

 

Can someone help me please? 

 

Regards!

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Message 2 of 2
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Bluetooth devices can't be found

Greetings @ArneDB,

 

Thanks for taking interest in HP Forums and Welcome. 

I see you are facing an issue connecting to your Bluetooth speaker to the computer. I would like to help.

 

Request you to run the troubleshooter available in control panel, (control panel can be accessed by right-clicking on the Windows (Start) button. 

Make sure the wireless button is turned ON.

If the speaker is paired with any other device, please unpair the speaker before you run the troubleshooter. 

Also, refer this Microsoft article http://hp.care/2fE0TdT

How to connect Bluetooth devices.

 

Let me know if this helps.

 

Chimney_83
I am an HP Employee

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