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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-17-2021 08:59 PM

HP Recommended
Product: HP Zbook
Operating System: Microsoft Windows 10 (64-bit)

HP Zbook G4

Windows 10 Pro 1909 64-bit, Version 10.0.18363 Build 18363

 

In the middle of working, my Bluetooth mouse stopped working.

No Bluetooth icon in the Windows Action Center.

No Bluetooth entry in device manager. There is a device under USB controllers with an error: "Unknown USB Device (Device Descriptor Request Failed).

 

I tried repairing the Intel(R) Wireless Bluetooth(R) in Programs and Features.

 

I found a post that seemed applicable but the links to the Intel Pro drivers are broken. Intel Driver & Support page doesn't offer a "Bluetooth" driver to download. (https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth-disappeared/td-p/6619127)

HP Updates shows no updates.

 

Softpaq installers is, generally, useless (it shows a BIOS update that's already installed, for example).

 

Suggestions?

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