Bluetooth disappeared, therefore Bluetooth mouse is no longer working.

[SCE2AUX]

Had a Bluetooth mouse that stopped working and all of the Bluetooth on the laptop vanished.  I've had this laptop for over 2 years.  I don't know what happened.  I wasn't installing any software.  What steps can I do to 1) make it appear again and 2) prevent it from happening again.

[Jeet_singh]

@SCE2AUX,

Welcome to the HP Forums 🙂 

As I understand the Bluetooth has disappeared,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you check if generic drivers can be installed using the device manager?

Does the wifi work without any issues? Have you checked if the bluetooth drivers are listed under device manager?

While you respond to that, here's what you need to do:

Make sure that Bluetooth is turned on and set to be discoverable on the device. When a device is set to be discoverable, it uses radio signals to broadcast its location to other Bluetooth devices and computers.

• A device such as a wireless mouse or a keyboard might have a button on it that you need to push.

• A device such as a Bluetooth mobile phone might have a setting in the menu that you need to select to turn on Bluetooth so the device can be discovered.

     NOTE:

  If you do not know how to set your device to be discoverable, check the information that came with your device or go to the manufacturer website.

• A device such as computer might need to have the Discovery setting turned on.

  To turn on Discovery in Windows, search for and open Bluetooth and other devices settings.

  The Bluetooth & other devices window opens.

  Click More Bluetooth options, in the Discovery area on the tab, click Allow Bluetooth devices to find this PC, and then click OK.

  Figure : Allow Bluetooth devices to find this PC selection in the Bluetooth Settings window

  

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[Mjva]

Hello Jeet_singh,

Something quite similar happened to me. I remeber having Bluetooth before on my 4 year-old hp pavilion 14 n005la some years ago but now the function disappeared . I tried to follow your instructions but I couldn't find the "Bluetooth and other devices" option anywhere. I am pretty sure my notebook does support Bluetooth as I remember using it before. One of my old devices  is still on the record of pairing with my pc and I even kept the distinctive-features sticker where it says "Bluetooth technology".

Could you help me, please?

[Jeet_singh]

@Mjva,

Thank you for stopping on your HP Support Forums!

I see from your post that you're having issues related to Bluetooth not working on your PC. Don't worry we'll work together to help you find a solution.

Just wanted to check if you have followed the steps suggested from the previous post. If you haven't please try the steps and get back to us with the results for further assistance. 

Here's the link.

If you have followed the steps suggested and still having the issue, no worries, as I have few other steps which should help you resolve this issue. 

As you mentioned the Bluetooth driver is not listed in the device manager.

Do you see any device under device manager with an exclamation mark?

Please try the steps recommended below.

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally, select "Standard Serial over Bluetooth link"

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

If the issue still persists trying out the steps it is a hardware issue with your PC. Please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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