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Bluetooth disconnect whenever it isn't used

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)


I purchased the laptop recently and I installed windows and tried to use my TWE but I have a problem. I installed HP support assistant and installed all drivers . I can use it when I listen or watch something but whenever I don't bluetooth disconnect and then reconnect when I try to listen or watch and sometimes it is discontinous when I listen. Additionally, I cannot use microphone of my TWE while I can use on my phone. I also try to find problem regarding bluetooth and it says bluetooth radio status fixed. I seek to find a proper solution but I haven't found yet.  I will be waiting for your responses. Thanks in advance.

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HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


Are you having problems with Bluetooth only when using TWE?


Tried reinstalling the Bluetooth driver from Device Manager


- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for Bluetooth driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the bluetooth driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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