Bluetooth does not work properly

[nixa_turky]

Hello!

I own HP Spectre Pro x360 G2 Convertible PC

• I7-6600U CPU @ 2.60GHz 2.81 GHz
• RAM 8 GB
• Win10 Pro 64 bit OS

From last month approximately, I face problems with bluetooth working.

In the office it works all perfectly but on other locations, home for example, does not.

When open the "NOTIFICATION" on right lower corner, "SETTINGS" appear and you see how the BLUETOOTH icon disappear.

Coming back to the office, there’s any problem, like if nothing happened.

Tried to reinstall the driver but problem persist.

Any suggestion is highly appreciated.

Thanks in advance,

Nik.

[WAWood]

@nixa_turky

Hello;

Allow me to welcome you to the HP forums!

What do you mean by "it works in the office"?

Are you using the same bluetooth devices in the office and in other locations?

Unfortunately, Win10  has a known bad reputation with Bluetooth -- and they don't seem too concerned about it as the new versions don't mention any fixes for the problems.

[nixa_turky]

Are you using the same bluetooth devices in the office and in other locations?

Yes, I bought the HP_Elite_Presenter_Mouse, (HP !!!) and in the office works without problems and at home does not.

Point is that the BLUETOOTH icon disappear from settings when I'm at home or other places.

For example, like if it is enabled on certain network (work) and then, on my home WiFi or mobile hot spot via self phone is disabled.
Simply, there's no BLUETOOTH at all

[WAWood · Accepted solution]

@nixa_turky

Not knowing, I have to guess that at work, you're using a wired network connection; while, at home, you're using WiFi.

IF that is true, then read this article about interference between WiFi and BT:  https://superuser.com/questions/1230905/wifi-bluetooth-interference

Good Luck

[nixa_turky]

Well, seems done.

Router is FRITZ!Box 7490.

Went into router and changed the 2.4-GHz wireless standard from 802.11n+g to 802.11b+g.

Thanks WAWood, your tip was useful .