Bluetooth doesn't work

[ALEF259]

Hello

Can   you  possibly   help  me  with  an  important  matter  I  can't   figure it  out ?  I  have  an  HP  Notebook-15-ac107nq   model  and   the   Bluetooth   doesn't   work. It  doesn't  finds  other   devices  and   is  unfunctionable. Where  can  I  find  a  driver  for it?

Furthermore,  it  needs  an  uninstall   for   the  actual   one? How  can  I  do  that?

[Paul_Tikkanen]

Hi:

Bluetooth is also a function of the wifi adapter.

What model wifi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[ALEF259]

Hi,  Paul!

Thank  you   for  answering.  I've  searched   what   you've  said  and  I   found  a   name :  Realtek    RTL8723BE   802.11  bgn   Wi-Fi  adapter.  Is  that  it?

Also,  I  have  to  mention  that  my  Windows  has   been  reinstalled.  I   had   a   Windows   10   and    Bluetooth  was  working  then, and  now  I  have   Windows   7.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes that is the info I need.

Here is the link to the latest W7 Bluetooth driver for that model wifi adapter...

1.0.0.1021    Jul 1, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

[ALEF259]

Thank  you   so  much!   It   worked! 

You   truly   know   what  you're  doing.   Thank  you   again!  You  don't   know  what   aching  problem  you've  solved :).

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.