Bluetooth drivers disappeared

[BromT]

Hi, 

I own a HP 15-g081nd Notebook PC, which is updated to Windows 10. I tried to connect with an external bluetooth device, though I discovered that my bluetooth drivers did disappear (which I guess is the problem), and I am not able to reinstall properly. 

Can you please help me with either the link to the correct bluetooth drivers for my computer, or any other solution to fix my bluetooth situation. I already tried the 'regular HP route', with Windows Updates, and HP chatbot, thought nothings helps.

Thanks in advance!

[Echo_Lake]

@BromT

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

3. On the confirmation screen, click Uninstall. The device is removed from the list.

4. Restart the computer to reset any wireless connections.

5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[BromT]

@Echo_Lake

Thanks for your reply.

The problem is that I don't have any bluetooth item in my Device Manager, also not if I use "View - Show hidden devices". I am assuming that somehow my bluetooth device/drivers got removed from my pc. Though, restarting does not automatically reset the bluetooth device - so actually I don't know how to get bluetooth reinstalled on my PC. 

[Echo_Lake]

@BromT

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.