Bluetooth drivers

[Singh18]

Hi i have purchased  15q-bu040tu that came with dos

I have installed windows 7 ultimate i have manage to install all the other drivers but finding difficult to install Bluetooth drivers 

i have visited the Intel site and downloaded the Intel Bluetooth drivers but not successful kindly help 

[Paul_Tikkanen]

Hi:

Your notebook doesn't have an Intel wifi adapter according to the specs.

Most likely it comes with the Realtek wifi adapter, for which you need this W7 BT driver...

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook/laptop models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88577.exe

[Singh18]

Dear Paul

I am sorry about my model number , its 

15q-bu040tu this is my model number 

Kindly update me , I am sorry for taking you time, 

[Paul_Tikkanen]

Hi:

Yes, according to the parts list for your model, it has the Realtek wifi adapter with Bluetooth.

L21480-005    WLAN RT BGN 1x1 +BT4.2LE M

http://partsurfer.hp.com/Search.aspx?searchText=4TS72PA

The driver I gave you is the one you need for that model wifi adapter.

If there is no Bluetooth devices category in the device manager, then you will have to remove the wifi card and mask two of the contacts in order to get the BT to work in W7...

See Markk1979's post...

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wireless-button-radio-driver/m-p/6821...

[Singh18]

Thanks Paul

Yes the  Bluetooth is not in the devices category in the device manager,

should i have to purchase a hardware or its a software issue.if so i request you to take my system on remote and help me 

[Paul_Tikkanen · Accepted solution]

Hi:

It is a hardware issue only in W7 that can be resolved by following the guidance from that discussion I posted above.

The only way the Bluetooth is going to work without taking the notebook apart, is if you install W10 64 bit.

You may still be able to upgrade to W10 Pro for free by reading the info at the link below...

https://www.zdnet.com/article/heres-how-you-can-still-get-a-free-windows-10-upgrade/

[Singh18]

Thanks Paul 

It been a wonderful discussion and thanks a lot for your time.. 

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.