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Flag Post

Bluetooth fault on OMEN 15 Laptop

HP Recommended
Laptop OMEN 15-ek0503
Microsoft Windows 10 (32-bit)

My laptop (hp OMEN 15) is under insurance (home) and warranty (hp) and has a technical problem where the Bluetooth has stopped working.  A couple of days ago this was working fine and I easily connected to many devices.  I've run some diagnostic checks and a Bluetooth radio had been detected but its been disconnected or something.  I bought my laptop at Curry's.

Who should I contact?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TsG009 Welcome to HP Community!

 

I understand that you are facing issues with Bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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