cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
TsG009
New member
1 0 0 0
Message 1 of 2
120
Flag Post

Bluetooth fault on OMEN 15 Laptop

HP Recommended
Laptop OMEN 15-ek0503
Microsoft Windows 10 (32-bit)

My laptop (hp OMEN 15) is under insurance (home) and warranty (hp) and has a technical problem where the Bluetooth has stopped working.  A couple of days ago this was working fine and I easily connected to many devices.  I've run some diagnostic checks and a Bluetooth radio had been detected but its been disconnected or something.  I bought my laptop at Curry's.

Who should I contact?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 762
Message 2 of 2
Flag Post
HP Recommended

@TsG009 Welcome to HP Community!

 

I understand that you are facing issues with Bluetooth.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation