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Bluetooth headphones connects - but quickly dies

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Hey, I just bought a pair of Philips PH805 noise canceling BT headphones. They work just fine with my phone, but I'm having massive problems getting them to work with my (also rather new) HP Pavilion laptop.


They can pair and connect just fine. But after a few seconds to a couple of minutes, the headphones suddenly turn off without warning. The voice doesn't say "Power off", it just dies. I can see that the laptop bluetooth is still turned on, but the headphones are lost. When I power on the headphones they immediately connect again, just to shut off again shortly after. (Even though I have music playing)


Does anyone know where the issue might lie? As I said, the headphones work perfectly with my mobile phone.


I'm very grateful for any tips or information 🙂

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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