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HP Recommended
HP Pavilion x360 Laptop - 14-dw0029na

Hi,

my laptop's bluetooth doesn't add an audio device (JBL boxes) however bluetooth is active on my laptop, the audio device's bluetooth is on, I have the latest driver update for bluetooth and have ticked the box that bluetooth device can connect to my PC. I have already uninstalled and installed my bluetooth driver, restarted all devices twice and nothing has resolved the issue.

I am unable to resolve my question through HP virtual assistant is it doesn't accept my product number although via HP they identify the product number as correct. Can anyone please help? On other questions I was able to have live chat with HP not with the chatbot but a real person and I could be helped. Now I cannot find any single way how to live chat to HP other than the bot (which is useless as it doesn't understand most of my questions).

Or can anyone help with the bluetooth problem, any other than the ones I tried above?

Thanks a lot

 

1 REPLY 1
HP Recommended

@Mclaudia373 

 

You need to allow your device to be discoverable to allow your computer can see it. Please check its manual/user guide

 

Regards.

BH
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