Bluetooth issue

[spycat108]

Hi, I have a problem with my earbuds connected via Bluetooth. The audio is breaking, is not smooth. I have Windows 11, 64-bit, I have tried to install the driver from the HP website but it did not help. My notebook is 15-CS0052CL - can anyone help? Thank you.

[Dilip_18]

@spycat108

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Audio issues with the HP Laptop earbuds connected via Bluetooth.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.  
• Check with wired headphones if the audio is fine.
• Also try with an alternate wireless headphones if it works fine.
• Try installing the Bluetooth driver from HP.COM

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[spycat108]

I did everything from the above list but it did not help...

[Dilip_18]

Hi@spycat108,

Thank you for responding, I appreciate your time and effort.

I have a few recommendations. 

• Try doing system restore if it had worked few days ago.
• If issue persist then do Reset PC Keep my files from windows and check if it works.  

Hope this helps! Keep me posted. 

Have a great day!