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Message 1 of 2
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Flag Post

Bluetooth no longer available

HP Recommended
Pavilion cw-0009la
Microsoft Windows 10 (64-bit)

Hi Community!

 

I have this trouble on bluetooth that when i going to configuration -> bluetooth and other devices, there's no longer de switch to activate or disactivate bluetooth, and when i going to Device Manager the bluetooth icon disappeared.

 

My notebook it's a HP Pavilion 15-cw00019la. I hope someon can help me! 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@IsaacTO

 

I reviewed your post and I understand that you are facing issues with the Bluetooth on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the Bluetooth driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103957.exe

 

If the issue persists, then continue troubleshooting from the below article.

 

https://support.hp.com/in-en/document/c06100754

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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