• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-25-2022 12:02 AM - last edited on ‎06-13-2022 08:08 AM by Retired

HP Recommended
Product: HP Pavilion 15-n225tu
Operating System: Microsoft Windows 10 (64-bit)

Ever since i updated my laptop to windows 10 i can not see bluetooth in it and when i checked my drivers i can not find the driver too

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2022 07:05 AM

HP Recommended

Hi:

 

The parts list for your notebook at the link below indicates that it comes with the Ralink RT3290LE 802.11b/g/n 1x1 Wi-Fi and Bluetooth 4.0 combination adapter.

 

HP PartSurfer

 

That model Wi-Fi adapter has known issues with W10 where the Bluetooth, Wi-Fi or both completely disappear from the device manager.

 

There is no fix for the problem.

 

Your options are:

 

1. Go back to Windows 8.1 where the Wi-Fi and Bluetooth will work again.

 

2. Purchase a USB Bluetooth adapter that has support for W10.

 

3. Replace the  Ralink Wi-Fi card with this model Wi-Fi card...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

You can find this model Wi-Fi card on eBay.  Search by the HP part number.

 

Below is the link to the service manual where you can find the wifi card removal and replacement procedure.

 

c04438537.pdf (hp.com)

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-25-2022 07:05 AM

HP Recommended

Hi:

 

The parts list for your notebook at the link below indicates that it comes with the Ralink RT3290LE 802.11b/g/n 1x1 Wi-Fi and Bluetooth 4.0 combination adapter.

 

HP PartSurfer

 

That model Wi-Fi adapter has known issues with W10 where the Bluetooth, Wi-Fi or both completely disappear from the device manager.

 

There is no fix for the problem.

 

Your options are:

 

1. Go back to Windows 8.1 where the Wi-Fi and Bluetooth will work again.

 

2. Purchase a USB Bluetooth adapter that has support for W10.

 

3. Replace the  Ralink Wi-Fi card with this model Wi-Fi card...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

You can find this model Wi-Fi card on eBay.  Search by the HP part number.

 

Below is the link to the service manual where you can find the wifi card removal and replacement procedure.

 

c04438537.pdf (hp.com)

Was this reply helpful? Yes No

‎06-12-2022 11:53 PM

HP Recommended

Thanks mate , its solved . I reinstalled the drivers from the site and its working know

Was this reply helpful? Yes No

‎06-13-2022 06:28 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.