cancel
Showing results for 
Search instead for 
Did you mean: 
M1chal_N
New member
1 0 0 0
Message 1 of 1
62
Flag Post

Bluetooth not available

HP Recommended
Probook G7 455, ryzen 4500U
Microsoft Windows 10 (64-bit)

I bought this laptop about a month ago. Until yesterday, everything was ok.
After the last reboot, it stopped recognising my BT mouse, so I went to the settings to reconnect it, but the troubleshooting programme said that my laptop does not support BT.
 I updated all drivers available drivers from HP Suppoer assistant, then reinstalled them from HP webpage and after that a windows factory reset, but neither worked. 
There is no icon in the start menu, not even a Bluetooth icon in the microsoft device manager.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation