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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-17-2020 09:30 AM

HP Recommended
Product: Probook G7 455, ryzen 4500U
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop about a month ago. Until yesterday, everything was ok.
After the last reboot, it stopped recognising my BT mouse, so I went to the settings to reconnect it, but the troubleshooting programme said that my laptop does not support BT.
 I updated all drivers available drivers from HP Suppoer assistant, then reinstalled them from HP webpage and after that a windows factory reset, but neither worked. 
There is no icon in the start menu, not even a Bluetooth icon in the microsoft device manager.

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