Bluetooth not working

[David12228]

Until recently I have had no need for Bluetooth, now I'd loke to use it with earphones. Everything seems to be "normal", but...

Intel Wireless Bluetooth, device working normally, driver up to date

MS Bluetooth Enumerator, device working normally, driver up tp date.

The green LED on F12 is on.

Searching for devices, the TaoTronics TT-BH07 is 'found'. This headset works with an MP3 Player, and iPhone 6s, but not with this laptop.

Where do I go from here???

David

[A4Apollo]

Hey there! @David12228,

Are the Bluetooth drivers listed in device manager?

Please provide the product number of your PC to assist you better.

Uninstall the Bluetooth driver from device manager on your PC and install the latest Bluetooth drivers using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Update the BIOS using this link. Click Here

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[David12228]

Many thanks for your comprehensive reply. Sorry I didn't respond sooner, we have an on-going medical problem that is not resolved yet. However, I have just taken a look at services.msc

All Bluetooth services are set to Automatic, all are started.

 In Control Panel seems to be 'normal', COM 3 is outgoing-TaoTronics. COM 4 is incoming, TaoTronics.

Bluetooth drivers are all shown as up to date.

This machine should have come with Win 8, but I didn't want it and ordered it with Win 7 SP1. I have told not top update the BIOS because of the OS chnge.

Someone suggested getting a Mini USB Adapter, might this be the way to go?

David

[A4Apollo]

@David12228,

Thanks for responding. As the issue still persists after trying the steps.

Are you able to connect other Bluetooth devices to the PC?

If you are able to connect other Bluetooth devices to the PC. It should be an issue with the Bluetooth headset.

If you are unable to connect any Bluetooth devices to the PC. It is a hardware issue with the PC.

You need contact HP support for service options or you can purchase an external Bluetooth adapter and try connecting again.

Contact HP support using this link. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[David12228]

The headset works wih my iPhone, and an MP3 player, so I'd say that is in the clear. So yes, I suppose it is the HP laptop that is the problem. I was hoping that there might be some setting that needed to be changed, or a driver perhaps, but is long out of warranty so not worth spending money on fixing. I'll try a bluetooth adapter.

Thanks for all the help,

David

[A4Apollo]

@David12228,

Are you able to connect other Bluetooth devices to the same PC?

If you are unable to connect other Bluetooth devices to the PC. It is a hardware issue with the PC.

And buying an external Bluetooth adapter is much cheaper compared to buying a Bluetooth card for the PC.

Take Care! 🙂

[David12228]

No, I can't connect anything else using Bluetooth so I've sent for the USB adapter. The annoying thing is that the laptop Bluetooth card must have been defective from the day I bought it and could have been fixed under warranty, However, not a big deal and hopefully the adapter will fix the problem.

Thanks for your help.

David

[A4Apollo]

@David12228,

As you are unable to connect other devices using the Bluetooth.

Certainly, it sounds like an issue with the Bluetooth card.

So the external Bluetooth adapter should solve the issue.

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!