Bluetooth not working

[HooksBM]

hp laptop model 14-fq1003cl bluetooth not working

Bluetooth appeared to work and connected to laptop when first started ~28 Dec, but on 31 Dec Bluetooth doesn't even appear in the toolbar and no option to turn it on or off, updating driver not possible because machine thinks it doesn't have bluetooth

[Raj_05]

Hi @HooksBM,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop's Bluetooth is not working, you can try the following troubleshooting steps.

Check if Bluetooth is enabled:

• Press the "Windows" key and "I" simultaneously to open the Settings menu.
• Go to "Devices" and then "Bluetooth & other devices."
• Ensure that the Bluetooth switch is turned on.

Restart your laptop:

• Sometimes a simple restart can resolve many connectivity issues.

Function key or toggle switch:

• Check if your laptop has a function key (like F3 or F12) with a Bluetooth symbol. Press the key with the "Fn" key to enable Bluetooth.
• Some laptops also have a physical toggle switch for Bluetooth. Ensure it's in the ON position.

Device Manager:

• Right-click on the "Start" button and select "Device Manager."
• Locate "Bluetooth" in the list and expand it.
• If you see any yellow exclamation mark or error symbol, there may be an issue with the Bluetooth driver.
• Right-click on the Bluetooth device and select "Update driver" or "Uninstall device" (then restart your laptop to reinstall the driver).

Check Bluetooth services:

• Press "Windows" + "R" to open the Run dialog.
• Type "services.msc" and press Enter.
• Look for "Bluetooth Support Service." Right-click and select "Restart."

HP Support Assistant:

• If your laptop came with HP Support Assistant, open it and check for updates. It might provide updates for your Bluetooth driver.

BIOS/UEFI Update:

• Check HP's official website for any BIOS/UEFI updates for your laptop model. Sometimes, firmware updates can resolve hardware-related issues.

System Restore:

• If the issue started recently, you can use System Restore to revert your system to a point when Bluetooth was working.

Check for Windows Updates:

• Ensure your operating system is up-to-date. Windows updates can include fixes for various issues.

Remember to back up important data before performing significant updates or changes to your system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support