• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-28-2020 10:57 AM

HP Recommended
Product: DV7-6163us
Operating System: Microsoft Windows 7 (64-bit)

I am a trying to attach a bluetooth wireless mouse to my DV7-6163us.  I looked in my device drivers and didn't see anything "bluetoothy" so I downloaded and installed these 3 files sp52532, sp55063, sp55138.  All seemed to install correctly but I'm still not seeing anything my device drivers.  What am I missing? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2020 11:32 AM

HP Recommended
@starstuff wrote:

...  What am I missing? 

@starstuff 

 

Your won't miss anything just wasting your time. Problem is from your machine which does NOT have built-in Bluetooth. Its specs

 

     https://support.hp.com/au-en/document/c02863099

 

And it is an old machine, replacing wifi card may not be an option. Please use USB dongle:

   

     http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au


There are many brands and models around, cheaper too.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-28-2020 11:32 AM

HP Recommended
@starstuff wrote:

...  What am I missing? 

@starstuff 

 

Your won't miss anything just wasting your time. Problem is from your machine which does NOT have built-in Bluetooth. Its specs

 

     https://support.hp.com/au-en/document/c02863099

 

And it is an old machine, replacing wifi card may not be an option. Please use USB dongle:

   

     http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au


There are many brands and models around, cheaper too.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-28-2020 11:50 AM

HP Recommended

Well I guess that would explain it.  Thanks for taking the time to let me know before I wasted any more time. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.