Bluetooth on my new HP Envy x360 laptop stopped working

smehra52 · ‎04-04-2021

Bluetooth on my new HP Envy x360 laptop stopped working. I bought the computer in Sept 2020. The Bluetooth adapter is not showing in the Device Manager. When I go to HP support and put my serial #, it says that HP no longer supports this device. Please advise.

banhien · ‎04-04-2021

@smehra52

Please download and install Intel Bluetooth driver:

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110587.exe

Regards.

BH
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smehra52 · ‎04-04-2021

Hi I installed the driver. It fished quickly did not ask for anything. I rebooted just in case. The Bluetooth device is still NOT showing the device manager.