• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Envy x360 15-dr1075cl
Microsoft Windows 10 (64-bit)

Bluetooth on my new HP Envy x360 laptop stopped working. I bought the computer in Sept 2020. The Bluetooth adapter is not showing in the Device Manager. When I go to HP support and put my serial #, it says that HP no longer supports this device. Please advise.

2 REPLIES 2
HP Recommended

@smehra52 

 

Please download and install Intel Bluetooth driver:

 

       https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110587.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi I installed the driver. It fished quickly did not ask for anything. I rebooted just in case. The Bluetooth device is still NOT showing the device manager.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.