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smehra52
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Message 1 of 3
264
Flag Post

Bluetooth on my new HP Envy x360 laptop stopped working

‎04-04-2021 02:38 PM

HP Recommended
Product: HP Envy x360 15-dr1075cl
Operating System: Microsoft Windows 10 (64-bit)

Bluetooth on my new HP Envy x360 laptop stopped working. I bought the computer in Sept 2020. The Bluetooth adapter is not showing in the Device Manager. When I go to HP support and put my serial #, it says that HP no longer supports this device. Please advise.

2 REPLIES 2
banhien
Level 20
Level 20
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Message 2 of 3
Flag Post

‎04-04-2021 02:48 PM

HP Recommended

@smehra52 

 

Please download and install Intel Bluetooth driver:

 

       https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110587.exe

 

Regards.

BH
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smehra52
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Message 3 of 3
Flag Post

‎04-04-2021 03:08 PM

HP Recommended

Hi I installed the driver. It fished quickly did not ask for anything. I rebooted just in case. The Bluetooth device is still NOT showing the device manager.

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