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Message 1 of 2
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Flag Post

Bluetooth randomly turns off then back on

HP Recommended
Envy x360 13
Microsoft Windows 10 (32-bit)

My laptop appears to randomly turn off Bluetooth, then after 10seconds turns back on again, and my devices reconnect.

 

This is not one specific device issue, as I have Bluetooth headphones, and wireless PS4 controller connected, and they both disconnect.

 

When the Bluetooth turns back on, the Bluetooth icon appears in the disktray (?), Bottom right, next to clock.

 

I've tried uninstalling drivers & reinstalling, updating drivers etc. Nothing seems to work?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@FamousKraus

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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