Bluetooth stopped working on my 250 G2 notebook

[Tevans33]

My bluetooth was working fine then one day it just stopped. When I tried to run the repair on it it said the device driver was missing  so I downloaded something and it said a drivers were up to date but it is still not working I can not even manually send with bluetooth and my devices are connected but it's the original connection from prior to the issue.

How do I fix this?

[Paul_Tikkanen]

Hi:

What model wifi adapter does your notebook have?

The model wifi adapter determines what bluetooth driver you need to install.

If you don't know what model wifi adapter your notebook comes with, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[Tevans33]

There's a Microsoft virtual WIFI miniport adapter and

Qualcom Athenos QCA9565802.11b/g/n WIFI adapter

[Paul_Tikkanen · Accepted solution]

Hi:

This would be the correct bluetooth driver you need for that model wifi card...

This package contains the driver installation package for the Qualcomm Atheros Bluetooth in the supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64678.exe

[Tevans33]

'm downloading that now, all my devices have yellow exclamation marks that say need attention and under 'Other Devices' there is 30 duplicate "blutooth Peripheral Device" that also have the yellow exclmation do I need to do anything with these?

[Paul_Tikkanen]

Hi:

See this article from Microsoft regarding the Bluetooth Peripheral Devices.

https://support.microsoft.com/en-us/help/2654568/error-bluetooth-peripheral-device-driver-not-found-...

If the Atheros Bluetooth driver has installed properly, you should see an Atheros Bluetooth device listed under the Bluetooth device manager category.

[Tevans33]

That download worked I can send files from my computer to phone but I can't send from my phone to computer. At least I know it works now Thanks

[Paul_Tikkanen]

You're very welcome.