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HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W5AV)

After around 8 months of smooth functioning, Bluetooth started waking up dead, when the laptop wakes up. I have Pavilion Aero 13.

Turning it off and on revives the connection to devices, but it is quite a nuisance turning it on every time manually.

Did anyone face the same problem? Any way to fix it other than switching to Mac?

5 REPLIES 5
HP Recommended

Hi @Hale_JP 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing Bluetooth issues. 

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

HP Recommended

I have autoupdates active, and the bios is of the latest version. I suspect that your, HP, latest bios may have damaged Bluetooth.

HP Recommended

Hi @Hale_JP 

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

HP Recommended

I HAVE

AUTOUPDATES

ENABLED.

 

All the drivers and firmware ard current.

 

 

 

 

 

 

 

 

 

 

 

HP Recommended

Hi @Hale_JP 

I am sorry for the trouble but it was to ensure that the system is updated in all ways.

Request you to please click on this link and follow the steps to perform a hardware diagnostic test.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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