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‎04-25-2020 04:34 PM

HP Recommended
Product: HP ENVY - 17t-ce100 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP ENVY - 17t-ce100 CTO and the bluetooth stopped working. I have tried everything that was recommended but still no luck. Its like the hardware quit working. The only thing I haven't tried is editing the BIOS. Thanks in advance for any help you can give me.

4 REPLIES 4

‎04-25-2020 05:51 PM

HP Recommended

@sniper6587 

 

It is a CTO machine therefore I can't get its specs. Please check Device Manager to see what is it wifi adapter ? Realtek or Intel ? Then go to the following link to download Bluetooth driver and install to your machine

 

               https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-ce1000-laptop-pc-series/29126769/model/2...

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-26-2020 03:03 PM

HP Recommended

I reloaded and restarted my machine and the hardware stiil does not show up under Bluetooth on Device Manager. Should I uninstall the WiFi adapter first?

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‎04-26-2020 03:18 PM

HP Recommended

Where is the say thanks button?

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‎04-26-2020 03:21 PM

HP Recommended

Found it!!!

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