cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Hkkk
New member
3 1 0 0
Message 1 of 4
182
Flag Post

Bluetooth

HP Recommended
HP Elitebook 840 G1
Microsoft Windows 10 (64-bit)

In my HP Elitebook 840 G1 the bluetooth is supported but it is not showing me the option of bluetooth. I also download the particular driver required for this model and also install this driver but it is still not showing the option of bluetooth. So please I request you to solve my problem. The bluetooth option is also missing in Device Manager and in Elitebook.

 

Thanks for reading.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
143,617 67,181 22,545 34,645
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Did you upgrade your notebook from W7 to W10?

Was this reply helpful? Yes No
Hkkk
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Bluetooth: The option of bluetooth is not there before update and also after update.         (Scroll down please )

 

Fingerprint scanner: The Fingerprint scanner is working properly in windows 10 older version. But after installing a new update of windows 10 before 3 or 5 days the Fingerprint scanner is not working properly. The problem is it is start scanning in display but when I swiping the finger on scanner it is not scanning my fingerprint and on the display of Elitebook showing that swipe your finger until windows hello fingerprint set up complete. I also install the driver again but it is still not scanning my fingerprints. These happens after updating a windows 10 new version. So I request you to solve my problem.   (Scroll down please )

 

And I have also one question that if I restore the older version of windows 10 then I have to redownload the newer version or we can also go by clicking back on restore last version?

 

Thanks for reading.

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
143,617 67,181 22,545 34,645
Message 4 of 4
Flag Post
HP Recommended

Hi:

 

You never answered by question regarding upgrading from Windows 7 to Windows 10.

 

I can't help you with why the fingerprint scanner isn't working.  That was not part of your original question.

 

Bluetooth...the only suggestion I can offer is this...

 

Download Ubuntu from the link below, and make a bootable Ubuntu installer.

 

https://ubuntu.com/download

 

Tutorial for making a bootable installer...

 

https://ubuntu.com/tutorials/create-a-usb-stick-on-windows#1-overview

 

Boot from the Ubuntu installer, and select the option to Try Ubuntu without installing.

 

See if you can turn on the Bluetooth in Ubuntu.

 

If you can, turn it on, shut down the PC, remove the installer and when you are back into Windows the Bluetooth should be working again.

 

If not, then either your notebook never had Bluetooth hardware in the first place, or the Bluetooth portion of the wireless network adapter is not functioning.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation