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Shreeshatp83
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Bluetooth

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Microsoft Windows 10 (64-bit)

When i connect my bluetooth headphone to my laptop , the audio still comes in laptops speakers .

What is the solution for this problem?

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praveen196
HP Support Agent
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@Shreeshatp83 Welcome to HP Community!

 

I understand that you are facing an audio issue.

 

Please perform the below steps.

 

Checking the sound settings

There are a number of options in Windows sound settings that need to be configured so that the computer recognizes and works with the headphones or headset. Use these steps to modify the sound configuration as necessary for your device.

Step 1: Make sure the device is recognized by the computer

  1. Connect the device to the computer.

  2. From the Start screen, type sound to open the Search charm, then select Sound from the search results.

    Figure : Sound search results

    Sound search results

    The Sound window opens.

  3. Click the Playback tab in the Sound window.

    Figure : Playback tab

    Playback tab
  4. Right-click an empty area of the Sound window.

  5. Click Show Disabled Devices and Show Disconnected Devices.

    Figure : Disabled and disconnected devices shown in the Playback tab

    Disabled and disconnected devices shown in the Playback tab
  6. If the device is listed as "Currently unavailable" or "Not plugged in," disconnect it, then reconnect it to the port. If the device is still not detected, refer to the Check the headphones or headset section of this article to check the device and connections.

  7. Test the device by sending a signal from the sound source. For example, play an .mp3 music file to test the headphones or speak into the microphone to test a headset.

    Look at the gray bars next to the device name on the Playback tab:

    • If the gray bars next to the device name change to green, the device is active and an audio signal is passing through the line-out port. The issue should now be resolved. However, you might still want to make sure the device is set as the default device by leaving the Playback tab open, and using the Step 2: Setting the default device section of this article.

    • If the bars remain gray and inactive, the computer is not recognizing a signal. Leave the Playback tab open and refer to the Step 2: Setting the default device section of this article.

    Figure : Sound window with Playback tab showing a detected signal for the device

    Sound window with Playback tab showing a detected signal for the device

Step 2: Enable and/or set the default playback device

The headphones or headset you want to use might need to be enabled and/or set as the default device. Follow these steps:

  1. From the Playback tab of the sound window select the device that you want to use (there could be one or more devices).

  2. If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.

    Figure : Enable selection in the Sound window

    Enable selection in the Sound window
  3. Click Set Default to make this the default headset, then click Apply.

    Figure : Set Default option in the Sound window

    Set Default option in the Sound window

Step 3: Check the volume and mute settings

The volume for the headphones or headset might be muted or turned down, making the computer appear unresponsive to the device. Use these steps to check the volume levels for the audio device.

note:

Disconnect all sound devices before performing this step.

  1. From the Playback tab of the sound window, select an active device, then click Properties.

    The Properties window opens.

    Figure : Playback tab in Sound window

    Playback tab in Sound window
  2. Click the Levels tab.

    Figure : Levels tab in Properties window

    Levels tab in Properties window
  3. If the Mute button is enabled, click it to turn off mute. The mute button should show as a blue speaker .

  4. Raise the Speakers volume to 50 or higher.

  5. Click OK.

Troubleshooting headsets

Use this section to diagnose and resolve headset compatibility and configuration issues.

Check for computer port compatibility

Headsets with a single jack connector are only compatible with computers that have headset ports. A headset port has a headset icon next to it. If you have a headset with a single jack connector, and your computer does not have a headset port, then the headset is not compatible with your computer.

Headsets with two jack connectors are only compatible with computers that have both a headphone and microphone port. If you have a computer that only has a headset port (which has a headset icon next to it), then your headset is not compatible with your computer.

note:

You might be able to find an adapter cable which can make your headset and computer compatible. Check with a local computer store or online. Also, using an adaptor might affect the audio quality. This does not mean that your computer has a problem.

Sound comes from both the headset and speakers when using a headset microphone

If you hear sound from both the headset and from speakers when using a headset microphone, then your computer is configured to listen to the headset microphone through the speakers. Follow these steps to resolve the issue:

  1. From the Start screen, type sound to open the Search charm, then select Sound from the search results.

    Figure : Sound search results

    Sound search results

    The Sound window opens.

  2. Click the Recording tab.

  3. Select the microphone, then click Properties.

    Figure : Recording tab in the Sound window

    Recording tab in the Sound window
  4. In the Microphone properties, click the Listen tab.

  5. Remove the check next to Listen to this device, then click Apply.

    Figure : Microphone Properties window

    Microphone Properties window

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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