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‎07-04-2024 02:14 PM

HP Recommended

Bluetooth fails to detect my stereo receiver, which I have used with bluetooth before. I ask it to add a device in Settings and I can see the searching bar going, but not result. I updated all the drivers and device manager tells me all the latest drivers are installed. I am stumped.

Category:
9 REPLIES 9

‎07-05-2024 07:01 AM

HP Recommended

Hello Bobe01. What exact model is your laptop?

Greetings.

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‎07-05-2024 08:24 AM

HP Recommended

It's an HP Envy x360 2-in-1 Laptop 15-fe0053dx (7H9Y3UA). My wife's Dell connected fine at the same distance.

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‎07-05-2024 11:06 AM

HP Recommended

Hello Bobe01, I leave you two download link so you can install it, let me know if the problem is solved.

https://ftp.hp.com/pub/softpaq/sp151001-151500/sp151456.exe

Bios.

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152801.exe

Greetings.

 

 

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‎07-05-2024 12:45 PM

HP Recommended

Installed them both. No change. Any other possible things to try?

1 person found this reply helpful
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‎07-05-2024 01:00 PM

HP Recommended

Hello Bobe01, I am going to leave you two links, one to update the Bios, and the other Bluetooth driver. Uninstall the Bluetooth driver and reinstall to see if the problem is solved.

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152801.exe

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152290.exe

Greetings.

 

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‎07-05-2024 02:17 PM

HP Recommended

When I click on the 4 bluetooth entries listed under bluetooth in the device driver list, the only option is to uninstall the *device*. Is this the choice to uninstall the device *driver*? Sorry if this is a dumb question, but I'm not particularly computer-smart.

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‎07-05-2024 02:26 PM

HP Recommended

Hello Bobe01, I don't think you are what you say. If you uninstall the driver and restart your computer, then reinstall the bluetooth driver.

Greetings.

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‎07-07-2024 06:54 AM - last edited on ‎07-07-2024 07:38 AM by Retired

HP Recommended

HP Envy x360 2-in-1 Laptop 15-fe0053dx (7H9Y3UA) Serial: [Personal Information Removed]

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‎07-07-2024 11:09 AM

HP Recommended

Hello Bobe01, no please, that's not what you say because you don't understand. I am going to leave the following drivers links and install them, see if the error is solved.

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152330.exe

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152339.exe

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152324.exe

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152340.exe

You already commented if the problem has been solved.

Greetings.

 

 

 

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