Brand New Envy X360 - very slow internet connection - have to restart constantly for You Tube

[Macktruck123]

Got the wife a new lap top for mothers day an HP ENVY 360 with AMD fx &th Gen. core the HP guy at our best buy said it was the greatest thing sence sliced bread. Well he lied it takes 5 plus min to boot up and to do any thing on the net you can give that up. the geek squad says its how all the HP Envys are so now i have a $800.00 dollar paper weight and no one can help me. she reall wanted a new PC and was mad at me for the decision on the HP so today she got a new YOGA lap top .

BOTTOM LINE Can this Envy be fixed or has HP crashed and burned.???

[Macktruck123]

Im sorry your links say not found.

[sandytechy20]

@Macktruck123

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Envy X360  Notebook and getting the slow performance issue.

However, I will need a few details to provide an accurate solution,

• Which operating system is installed on the computer?
• How is the computer connected to the internet, wired or wireless?

Meanwhile:

I have a few steps to identify and resolve the issue: 

Common causes of slow system performance: 

• Not enough free disk space or disk errors. 

• Applications that require a lot of system resources. 

• Too many tasks running at the same time. 

• Nonessential graphic features. 

• Not enough memory. 

• Overheating due to intensive graphic applications or dust in vents. 

• Running multiple instances of anti-virus software. 

Microsoft Fix it Solution to automatically improve system performance 

To automatically improve system performance, click the Microsoft Fix it Solution: 

MS Fixit 974820 

Turning off nonessential graphical features to improve system performance 

Graphical features and programs can use a lot of system resources. 

Turning off these features can improve system performance. 

This section explains how to adjust visual effects for best performance and how to disable Windows Aero. 

Adjusting visual effects for best performance 

Disabling Windows Aero

Click here and refer the document to fix slow internet connection issue.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[ET1111]

Hi,

Pls run HP support assistant to update the unit with the latest bios or go to HP support website to update the unit with latest BIOS

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-ar000-x360-convertible-pc/10862133/model...