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Brand New HP Spectre x360 13- w018TU Wifi problems

Spectre X360 13-w018TU
Microsoft Windows 10 (64-bit)
Have just purchased new spectre x360 7th gen and cannot get past Network connection part as keeps saying slow connection.
Shows only a BACK button !
This takes me back to visible wifi connections but each time I try my own it comes back slow yet others go straight to their security key....of which I do not have access.
I am in hotel at present so it does require to input room number & code.
But I need access asap as old computer faulty.
Therefore cannot even get into computer to repair or analyse problem etc
HP Support Agent
HP Support Agent
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Brand New HP Spectre x360 13- w018TU Wifi problems



Thank you for joining HP Forums.}

I'll be glad to help you :)


As I understand you need information on download speed,

A few things to remember are mentioned below:


The compatibility of your router with the wireless card,

If the wireless card is 1x1: supports 2.4ghz and below - slow connection and download/upload speed,

If it's 2x2 or more: support 5ghz and above - Fast connected and speed.

Here are your Product specifications: Click here for details.


Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.


If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.


I am an HP Employee

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