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‎02-15-2023 10:00 AM

HP Recommended

We bought this HP laptop a week ago. Charged it for the first time and now we can’t get Wi-Fi. Ergo says the Realtek 8822ce is having hardware problems. Since this is so new and info on line says it can be reoccurring do we just get a new laptop to avoid future problems?

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2 REPLIES 2

‎02-15-2023 10:03 AM

HP Recommended

We bought at Best Buy and purchased their $200 warranty and service. Do we try and repair or just replace?

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‎02-15-2023 10:17 AM

HP Recommended

Hi:

 

The only suggestion I can offer before you bring it in for warranty service would be to update the RTL8822CE driver to the latest version and see if that fixes the problem.

 

2024.10.227.2    08/18/2022

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142614.exe  

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