• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2023 10:00 AM

HP Recommended

We bought this HP laptop a week ago. Charged it for the first time and now we can’t get Wi-Fi. Ergo says the Realtek 8822ce is having hardware problems. Since this is so new and info on line says it can be reoccurring do we just get a new laptop to avoid future problems?

Category:
2 REPLIES 2

‎02-15-2023 10:03 AM

HP Recommended

We bought at Best Buy and purchased their $200 warranty and service. Do we try and repair or just replace?

Was this reply helpful? Yes No

‎02-15-2023 10:17 AM

HP Recommended

Hi:

 

The only suggestion I can offer before you bring it in for warranty service would be to update the RTL8822CE driver to the latest version and see if that fixes the problem.

 

2024.10.227.2    08/18/2022

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142614.exe  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.