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VicWoo
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Brand new laptop dropping wifi

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HP Laptop
Microsoft Windows 10 in S Mode

I bought two identical HP Laptops (14-fq0013dx) two weeks ago for virtual school for my kids. One of the laptops drops WIFI five to ten times throughout the day (sometimes randomly while my son is working on it and almost always if it sleeps). The other laptop never does this and the computers are both used in the same room (which contains my router), so I know it's not my WIFI or the router. I checked to make sure the drivers are updated. The other steps I have found online seem complicated and, frankly, unnecessary to run on a two-week old machine. Any suggestions or step-by-step directions for what to do next?

 

Also, the computers came with Windows 10 in S Mode, but I had to turn it off because the school programs are not compatible with Chrome.

 

Thanks!

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The_Fossette
HP Support Agent
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@VicWoo

 

I reviewed your post and I understand that the wireless connection drops frequently on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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VicWoo
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Thanks for the reply. I ended up taking it back to Best Buy because it quit showing any networks available. They refunded me and are sending it back to HP.

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The_Fossette
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@VicWoo

 

Thank you for the update.

 

Do let me know if you any assistance in the future.

 

Cheers!

The_Fossette
I am an HP Employee

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