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‎11-23-2022 07:29 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Operating System: Microsoft Windows 11

Brand new x360, less than a week out of the box and the wifi settings disappeared from the Network & Internet menu. My only internet choices are VPN, Airplane Mode (which is hrey and will not toggle on or off, set to off), Proxy, Dial-up, and Advanced. Under advanced I have Ethernet 2

I restored laptop to initial settings and still no wifi settings.  Just now trying network reset.

Category:
1 REPLY 1

‎11-24-2022 05:54 PM

HP Recommended

Hello @TPJnClt 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before you ride on the <wireless> wave ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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