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11-23-2022 07:29 PM
Brand new x360, less than a week out of the box and the wifi settings disappeared from the Network & Internet menu. My only internet choices are VPN, Airplane Mode (which is hrey and will not toggle on or off, set to off), Proxy, Dial-up, and Advanced. Under advanced I have Ethernet 2
I restored laptop to initial settings and still no wifi settings. Just now trying network reset.
11-24-2022 05:54 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before you ride on the <wireless> wave ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
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