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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-30-2019 09:06 PM

HP Recommended
Product: HP ProBook 4530s
Operating System: Microsoft Windows 10 (32-bit)

Hello all,

 

I have this HP laptop that the bluetooth capability no longer works. When i open up the device manager, it shows the bluetooth adapter (Qualcomm Atheros AR3011 Bluetooh 3.0 Adapter) with a "exclamtion mark" or "caution sign" on it. When looking at the adapter properties, the status reads as, "Windows has stopped this device because it has reported problems. (Code 43)". 

I have tried to rollback the software to a previous version recommended by a Windows Support forum, but that didn't work. Also, that was to fix a similar issue roughly 3 years ago. There seem to be a lot of people having this issue. Thought I would provide my system information in hopes it might help there.

 

Hardware ID's:

USB\VID_03F0&PID_311D&REV0001

USB\VID_03F0&PID_311D

 

Current OS Version:

Windows 10 Pro: 2019-06 Cumulative Update for Windows 10 Version 1803 for x86-based Systems (KB4509478)

Does this provide any relevant information to get some help? 

Thank you!

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