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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2016 10:34 AM

HP Recommended
Product: Compaq Presario CQ57 480SA
Operating System: Microsoft Windows 10 (64-bit)

Dear Forum,

 

I have not used the forum before and I am not very technically minded I have seen several posts and replies from members who have been dealing with a similar problem to me and I believe I have tried the solutions posted but nothing has worked so far.

 

I have a Compaq Presario CQ57-480SA Notebook PC - Model #: B1V34EA

 

I think it was bought in 2012. It was running Win 7 and worked properly but I upgraded to Win10 in July and since then (and despite a complete re-install) there is no wireless functionality at all (no wireless icon, etc). The physical wireless switch will not do anything except turn 'Airplane mode' on and off. I have surfed various websites and the HP site and think that it maybe the wireless adapter but I am not sure. I think my wireless adapter is a

Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
Driver version: 2013.12.720.2015

Driver date: 7/20/2015
Physical address: ‎20-10-7A-5F-DB-8D

File version: 2013.12.1117.2014

 

I downloaded Piriform Speccy to identify my laptop's components in case this helps:

Operating System - Windows 10 Home 64-bit
CPU - Intel Celeron B810 @ 1.60GHz  - Sandy Bridge 32nm Technology
RAM - 8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard - Hewlett-Packard 3672 (CPU1)
Graphics - Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics (HP)

Storage - 465GB Seagate ST500LM012 HN-M500MBB (SATA)
Optical Drives - hp DVDRAM GT50N
Audio - Realtek High Definition Audio

 

Any advice or suggestions would be appreciated.

 

Best Regards  - Renard2016

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