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Posts: 22
Member Since: ‎03-16-2015
Message 1 of 9 (370 Views)
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Can No longer see 5 Ghz Networks

Product Name: Pavillion X2 Detachable
Operating System: Microsoft Windows 10 (32-bit)

Hi Folks,

 

I have tried reloading wireless drivers and searched through every known configuration.

 

I cannot see any 5 GHz networks at home or at work.

 

I m pretty sure I could see them in the past, when my Tablet was on Win 8.

However I have lost track of when this started ?

 

Anyone out there solve the issue ?

 

Thanks

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Accepted Solution

Re: Can No longer see 5 Ghz Networks

@Piper724

 

It does not support 5.0GHz from all angles.

 

Regards.

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Provost
Posts: 62,695
Member Since: ‎01-29-2009
Message 2 of 9 (353 Views)

Re: Can No longer see 5 Ghz Networks

@Piper724

 

What is your Pavillion X2 Detachable ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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Posts: 22
Member Since: ‎03-16-2015
Message 3 of 9 (314 Views)

Re: Can No longer see 5 Ghz Networks

Hey there !
Thanks for the video link, I didn't know about the HP System Informatrion Dialog box.

Very handy.

 

Here are my product details

 

Product name:HP Pavilion x2 Detachable PC 10
Product number:K3Q47UA#ABL
Serial number:5CG4483B55
BIOS:F.07-12/25/2014
Keyboard revision:N/A
Total memory:2.00 GB
Processor name:Intel(R) Atom(TM) CPU  Z3736F @ 1.33GHz

 

 

Provost
Posts: 62,695
Member Since: ‎01-29-2009
Message 4 of 9 (303 Views)

Re: Can No longer see 5 Ghz Networks

Hi,

 

Your machine is an HP Pavilion 10-k012ca x2 Detachable PC:

 

    https://support.hp.com/us-en/product/hp-pavilion-10-k000-x2-detachable-pc/7439381/model/7499059/docu...

 

Hope the following  Realtek RTL8723BS UART Bluetooth Driver helps

 

         http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73113.exe

 

Regards.

BH
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Intern
Posts: 22
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Message 5 of 9 (130 Views)

Re: Can No longer see 5 Ghz Networks

Hey there !

Thanks so much BH.

I tried the driver and no change.

Tested it as work as well, with only 2.4 GHz network seen.

 

The product Specs state it should work.

Window 10 though seems to have very limited configuration attributes.

Is there something I might be missing that Win 10 automatically configured ?

 

 

Provost
Posts: 62,695
Member Since: ‎01-29-2009
Message 6 of 9 (126 Views)

Re: Can No longer see 5 Ghz Networks

@Piper724

 

Sorry, my previous reply was for Bluetooth. After digging more, I've found this specs

 

     https://wikidevi.com/wiki/Realtek_RTL8723BS_Combo_Module_(SDIO)

 

The card ONLY supports 2.4GHz, I don't know how it could see 5GHz before.

 

Regards.

BH
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Message 7 of 9 (123 Views)

Re: Can No longer see 5 Ghz Networks

Just a quick add to the previous post.

I am now at the following:

 

Realtek RTL 8723 BS Wireless LAN 802.11n SDIO network adapter.

 

Driver Date: 8/14/15

Driver Version: 3008.15.715.2015

 

Antenna Diversity                            Enabled

bandwidth                                          20_40 MHz

Multi-CHannel Concurrent           Disabled

Wake on Magic Packet                   Disabled

Wake on Pattern Match                 Enabled

Wireless Mode                                  IEEE 802.11b/g/n

Provost
Posts: 62,695
Member Since: ‎01-29-2009
Message 8 of 9 (118 Views)

Re: Can No longer see 5 Ghz Networks

@Piper724

 

It does not support 5.0GHz from all angles.

 

Regards.

BH
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Message 9 of 9 (116 Views)

Re: Can No longer see 5 Ghz Networks

Hey there BH !

I just went through the user manual, maintenance manual, etc etc and while they all speak to the protocol level none talk to the Band. ( Interesting )

 

It seems that there was a version produced ( Broadcom ? ) that was dual band, however this one is not.

 

I'm clearly confused as this could never have seen the 5 GHz SSIDs.

 

Thanks for helping me straighten this out.

 

Derek

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