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ziaf4666
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Can't Turn on my Bluetooth.

HP Recommended
Envy 15 Notebook
Microsoft Windows 10 (64-bit)

Hi Team, 

 

Am facing an issue regarding Bluetooth. Which my laptop have Bluetooth capability but show's an error of Bluetooth is not available on this device. Bluetooth was working perfectly till 13-SEP-2020 after that its not working. Can any one help me out this issue please. 

 

Please find the screen shot for more info. 

 

Regards,

Mohamed [Personal Information Removed],

Contact :- [Personal Information Removed]

3.PNG1.PNG

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@ziaf4666

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Use the Bluetooth settings to establish a connection with your device.

NOTE: The following steps are for Windows 10. If you have a different version of Windows, the steps should be similar.
  1. Make sure the device you want to connect to is discoverable and within range of your computer.

    For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.

  2. In Windows, search for and open Bluetooth and other devices settings.

    NOTE: 

    If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.

  3. To turn on Bluetooth, on the Bluetooth & other devices tab, toggle the Bluetooth setting to On.

    Turning on the Bluetooth toggle

  4. Click Add Bluetooth or other device to start searching for the device.

    Turning on the Bluetooth toggle

  5. Click Bluetooth as the kind of device you want to add.

    Turning on the Bluetooth toggle

  6. Select the Bluetooth device you want to add from the list.

  7. If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.

    Turning on the Bluetooth toggle

  8. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.

    Example of a Bluetooth message when attempting to connect to a Windows 10 computer.

  9. Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.

    NOTE: If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.

    Turning on the Bluetooth toggle

For more information about Bluetooth, see the following HP support documents:

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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