Can't connect Airpod Pro Bluetooth to Spectre 360

[Steveo8091]

I can't get my brand new Apple Airpod Pro BT ear buds to connect to the HP Spectre 360 laptop via Bluetooth.  I updated drivers and have other stuff connected but the HP just choses not to see the ear buds.  Anyone know the trick?  They work great with my iPhone!  Windows 10 (current)

[Echo_Lake]

@Steveo8091

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Make sure the device you want to connect to is discoverable and within range of your computer.

   For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.

2. In Windows, search for and open Bluetooth and other devices settings.

   note:If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.

3. To turn on Bluetooth, on the Bluetooth & other devices tab, toggle the Bluetooth setting to On.

   

4. Click Add Bluetooth or other device to start searching for the device.

   

5. Click Bluetooth as the kind of device you want to add.

   

6. Select the Bluetooth device you want to add from the list.

7. If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.

   

8. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.

   

9. Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.

   note:If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.

   

For more information about Bluetooth, see the following HP support documents:

• Bluetooth Frequently Asked Questions (FAQs)

• Troubleshooting a Bluetooth Connection

Hope this helps! Keep me posted for further assistance.
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