cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
MDStinson
New member
1 0 0 0
Message 1 of 2
232
Flag Post

Can't connect Sony bluetooth headphones to HP NP

HP Recommended
EliteBook 830 G6
Microsoft Windows 10 (64-bit)

I'm not able to connect Sony Headphones and HP notebook. From looking on-line, it seems like I may not have the right Bluetooth drivers, but I don't know how to check

1 REPLY 1
banhien
Level 19
Level 19
95,798 64,512 12,408 21,371
Message 2 of 2
Flag Post
HP Recommended

@MDStinson 

 

Do you allow your Sony is discoverable ?

 

Your machine should have one of the following options

  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, vPro™
  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, non-vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) and Bluetooth® 5 Combo, vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) Bluetooth® 5 Combo, non-vPro™

Please check Device Manager to see which one then go to the following link to download the right driver for BT and install to your machine.

 

         https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-830-g6-notebook-pc/26609813

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation