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vinchiwinchi
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Can't connect to 5ghz with Intel 3165 Wifi card

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Pavilion Notebook
Microsoft Windows 10 (64-bit)

I upgraded my laptop from a Realtek 8723BE to a Intel 3165 AC. But I can't find my wireless 5ghz wifi. I already did a clean install on the driver and still nothing happened. I can only connect to 2.4ghz. 

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Riddle_Decipher
HP Support Agent
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@vinchiwinchi Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

The above information will help us identify if this laptop supports the WiFi card you've inserted, or if it's limited to support only a certain type,

Also, if you've not done it on your own, I suggest you check the HP Maintenance and service guide for details on hardware upgrades among others using the HP website.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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vinchiwinchi
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I have the HP Pavilion Notebook Product Number: X9K43PA#UUF
I replaced the stock Realtek wifi card for an Intel AC 3165. I asked HP support for the compatible wifi cards and this was one of them. And yet after I changed it, I still couldn't detect any 5ghz on my laptop. The driver is already from Intel. Should I use a different driver?

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praveen196
HP Support Agent
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@vinchiwinchi 

 

Thank you for the update.

 

A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

 
Here are your Product specifications: Click here for details. 

 

Have a nice day!!

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