Can't connect to a wireless network

[gotvoi]

I am helping a friend and two weeks ago all was well and now she can't connect to any wireless network.  I verified it myself and couldn't connect to my star link.  I can see all the networks but just can't connect.  It will say connecting then just can't connect to this network.  I tried different ones and even my phones hotspot.  I tried deleting the adapter from device manager and rebooting multiple times.  I also deleted the adapter from networking and had to use a USB stick to reinstall the driver with the latest.  I reset the adapter.  Rebooted countless times.  I think there is a transmit error but I installed the hp hardware diagnostics and the they all pass until I get to the wireless module test and I can't get the system to connect from there as well.  I am guessing the adapter card is bad and it can RX but not TX.  I don't see anything in event viewer.  Device manager is normal.  I installed wireshark and I don't see anything in there.  I tried to find a USB wifi adapter to day but they are hard to come by and that is my next step but I would like to rule out that the adapter is indeed bad.  It is the realtek RTL8852AE Wifie 6 802.11ax PCIe Adapter.  She regrets buying an HP now and I still think they are a solid choice.  Just trying to confirm the card is bad or not.  If I had my tools here I would try to open it up and reseat it  Any help would be appreciated.  Thanks,Kevin

[Jerry_57]

Hi @gotvoi,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems like you're experiencing connectivity issues with your wireless network. Here are a few potential solutions that might help resolve the problem:

Check Network Settings: Ensure that the wireless network settings match those of your Starlink network. Double-check the SSID and password.

Driver Update: It appears that you've already updated the drivers. Ensure that you have installed the latest drivers for your wireless adapter from the manufacturer's website or via Official HP® Support pages if you are using an HP device.

Check Connectivity with Other Devices: If other devices are able to connect to the same network without problems, the issue might be specific to your device.

Network Frequency Bands: If your device supports dual-band, try connecting to a different frequency (2.4 GHz or 5 GHz) to see if it improves connectivity.

Wireless Adapter Settings:
 

• Check the power management settings of your wireless adapter. Ensure that the system does not power it off to save power.
• Disable any power-saving features on your wireless adapter.

Router/Modem Settings: Ensure your router or modem firmware is up to date. Sometimes, network connectivity issues are related to your router or modem configuration.


I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support