• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-02-2021 12:50 PM

HP Recommended
Product: HP Envy 17M-cg0xxx
Operating System: Microsoft Windows 10 (64-bit)

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

 

We have rebooted the ISP modem (Arris TG3452; i have removed and reset the wireless setup; i have gone into cmd and cleaned up and refreshed the wireless.   This began when i first got to the current location (where i have not been for a few months but the laptop worked here when last at this location).

 

I can't think of anything else to do.  Any suggestions?

1 REPLY 1

‎03-02-2021 01:13 PM

HP Recommended
@bhc3 wrote:

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

@bhc3 

 

Can it actually see your home network ? What is your HP Envy 17m-cg0xxx machine ? Please use the following way to find out the model/product of your machine


        https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.