Can't connect to home ISP

[bhc3]

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

We have rebooted the ISP modem (Arris TG3452; i have removed and reset the wireless setup; i have gone into cmd and cleaned up and refreshed the wireless.   This began when i first got to the current location (where i have not been for a few months but the laptop worked here when last at this location).

I can't think of anything else to do.  Any suggestions?

[banhien]

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@bhc3 wrote:

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

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@bhc3 

Can it actually see your home network ? What is your HP Envy 17m-cg0xxx machine ? Please use the following way to find out the model/product of your machine

        https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.