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bhc3
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Message 1 of 2
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Flag Post

Can't connect to home ISP

‎03-02-2021 12:50 PM

HP Recommended
Product: HP Envy 17M-cg0xxx
Operating System: Microsoft Windows 10 (64-bit)

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

 

We have rebooted the ISP modem (Arris TG3452; i have removed and reset the wireless setup; i have gone into cmd and cleaned up and refreshed the wireless.   This began when i first got to the current location (where i have not been for a few months but the laptop worked here when last at this location).

 

I can't think of anything else to do.  Any suggestions?

1 REPLY 1
banhien
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Level 20
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Message 2 of 2
Flag Post

‎03-02-2021 01:13 PM

HP Recommended
@bhc3 wrote:

i cannot connect to my ISP.  i could connect wirelessly to other networks (i tested starbucks and mcdonald and both worked), and the other systems - a laptop, ipad, Samsung tablet - can connect to the internet through that ISP.

@bhc3 

 

Can it actually see your home network ? What is your HP Envy 17m-cg0xxx machine ? Please use the following way to find out the model/product of your machine


        https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

 

BH
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