cancel
E_Shaw Honor Student
Honor Student
2 1 0 0
Message 1 of 3
215
Flag Post
HP Recommended

Can't connect to home wifi

Stream 13-c000 Notbook
Microsoft Windows 10 (32-bit)

My laptop will not connect to the new home wifi for some reason. I have never connected to this wifi before. When I put in the current wifi password which we made ourselves it says it is incorrect. However when I put in the original password that came with the router it just says it "can't connect". I don't know if that means anything, but the main issue is that the laptop will not connect to the wifi when all of my other devices had no issue.

2 REPLIES 2
Highlighted
Professor
Professor
1579 1569 133 306
Message 2 of 3
193
Flag Post
HP Recommended

Can't connect to home wifi

The Stream only supports 2.4 GHz Wifi so make sure your router is providing that.

Reply
0 Kudos
E_Shaw Honor Student
Honor Student
2 1 0 0
Message 3 of 3
190
Flag Post
HP Recommended

Can't connect to home wifi

The 2.4 gH is active. I can see the network on the list of networks available, but when I put the password in it says it is incorrect

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation