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‎09-11-2023 11:19 AM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

Ive reconnected the printer to wifi before but none of the steps work this time. recently re set out wifi network setting. 

 

I pressed wifi reset button and opened app to follow instructions but purple light kept flashing and says printer is offline. won't connect.

 

i unplugged powercord from outlet and printer, re started my phone and tried again. Purple blinking light with same offline notice. 

 

I made sure im connected to my wifi and have bluetooth pairing on. 

 

Printer is currently just on purple setup light and and orange "i" information light steady on. 

Category:
1 REPLY 1

‎09-11-2023 01:51 PM

HP Recommended

@PurpleEnvy 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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