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Honor Student
Posts: 2
Member Since: ‎03-26-2016
Message 1 of 4 (277 Views)

Can't connect to wifi

Product Name: HP notebook 2000
Operating System: Microsoft Windows 10 (64-bit)

My laptop is unable to cannot to any wifi netwroks. I am getting error message as 'Can't connect to this network'. I have searched through all the forum, did the troubleshooting through HP support assistant. I have tried restarting the modem as well but nothing works. Please advice. 

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PhD Student
Posts: 975
Member Since: ‎01-25-2016
Message 2 of 4 (234 Views)

Re: Can't connect to wifi

Hi

 

Well the obvious thing to do is to change networks, channels or frequencies.  You don't actually mention what network the machine doesn't like.  But if we assume all networks are unavailable, and work from there.

 

Is there a Wi-Fi card fitted?  Type / Model / Manufacturer details listed here would be welcome.

 

If YES then it should show in Device Manager.  Does it?  Without a Yellow warning triangle?

 

Drivers installed / loaded? Evidence would be nice.

 

A screenshot of the setup / connection screens you go thru may help to establish the hardware is there and functioning.

 

 

Help us to help you.

 

Moving on to things you can try

 

ceeandbeetee.uk           for further reading / troubleshooting.

 

netfix.bat        to help ID stuff and eliminate problems.

 

Copy, Paste and Save As netfix.bat the code below using NotePad.

@ECHO  THIS MIGHT HELP TO REPAIR/RECTIFY
@ECHO  SOME SIMPLE NETWORK DIFFICULTIES.
@ECHO    NetFix.bat, based on work by
@ECHO  Kevin Arrows, Jim Eshelman et al.
@ECHO ....................................
@ECHO.
@ECHO   THE RESULTS MAY VARY ACCORDING TO
@ECHO   YOUR CONFIGURATION AND USER LEVEL
@ECHO    A RESTART SHOULD BE MADE AFTER 
@ECHO    THE RUNNING OF THE ABOVE TESTS
@ECHO ....................................
:MENU
@ECHO.
@ECHO ....................................
@ECHO.
@ECHO   TYPE IN THE RELEVANT MENU NUMBER
@ECHO.
@ECHO ....................................
@ECHO.
@ECHO  0 - GET_MAC Obtain MAC address(es)
@ECHO  1 - GET_IPs Lists all IP addresses
@ECHO  2 - ADDRESS Force/Renew IP address
@ECHO  3 - DNS_FIX Flush and Register DNS
@ECHO  4 - WINSOCK Reset to remove errors
@ECHO  5 - IPV4_V6 Reset to remove errors
@ECHO  6 - PING_LO Ping tests to Loopback
@ECHO  7 - NETSTAT All Network Statistics
@ECHO  8 - SYS_SUM System Summary Windows
@ECHO  9 - EXITNOW Close this Command Box
@ECHO.
@ECHO ....................................
@ECHO OFF
COLOR F1
SET /P M= Choose from 0 - 9, then press ENTER:
IF %M%==0 GOTO GET_MAC
IF %M%==1 GOTO GET_IPs
IF %M%==2 GOTO ADDRESS
IF %M%==3 GOTO DNS_FIX
IF %M%==4 GOTO WINSOCK
IF %M%==5 GOTO IPV4_V6
IF %M%==6 GOTO PING_LO
IF %M%==7 GOTO NETSTAT
IF %M%==8 GOTO SYS_SUM
IF %M%==9 GOTO EXITNOW
::
:GET_MAC
getmac |more /c
GOTO MENU
::
:GET_IPs
ipconfig -all | more /c
GOTO MENU
::
:ADDRESS
ipconfig /release
ipconfig /renew
GOTO MENU
::
:DNS_FIX
ipconfig /flushdns

Ipconfig /registerdns

GOTO MENU
::
:WINSOCK
netsh winsock reset catalog

GOTO MENU
::
:IPV4_V6
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
GOTO MENU
::
:PING_LO
ping 127.0.0.1
GOTO MENU
::
:NETSTAT
netstat -e -s | more /c
GOTO MENU
::
:SYS_SUM
msinfo32
GOTO MENU
::
:EXITNOW
EXIT

 

 

 

 

 

Honor Student
Posts: 2
Member Since: ‎03-26-2016
Message 3 of 4 (135 Views)

Re: Can't connect to wifi

Thanks for your response. I apperciate your help. 

 

Sorry for the delay in my reply.

 

Here is the screenshot of device manager showing the name of the hardware and manufacture and wifi connection screens.

 

Please let me know in case you need any more information.

wifi adapter.jpgwifi1.jpgwifi2.jpg

 

Honor Student
Posts: 2
Member Since: ‎03-26-2016
Message 4 of 4 (133 Views)

Re: Can't connect to wifi

to add to my response above. It does not connect to any wifi networks not even to my iphone hotspot.

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